Portal Access Information

Click Here to Access the Patient Portal

Our offices provide an electronic patient portal free of charge to facilitate the distribution of lab results and other interpretive services. The patient portal is a one way system only from our office to the individual patient’s account. Unfortunately, our practice cannot guarantee that the portal will be accessible 24/7. The portal may be inaccessible due to routine maintenance without prior notification. Our practice may also suspend or terminate the Portal without advance notice to the patient. Our practice and its staff have no liability or responsibility to any authorized person who is unable to access the portal.

By clicking the button and proceeding to the patient portal I am confirming that:

  • I understand there are inherent risks in accessing my medical health record electronically, even though the data is encrypted.
  • I understand the patient portal is an added service and it is the medical provider’s right to grant or deny me access to my electronic health record.
  • I understand the practitioner may rescind my access to the patient portal at any time they feel necessary.
  • I agree that the patient portal system is an interpretive service only and that all questions regarding my results or any other message sent to me through the system must be directed to the office of Kelly Goodman NP & Associates PC to receive a response.
  • I understand that it is my responsibility to promptly log into the portal to view messages regarding my health that are sent to me from my provider.

Billing

All patient fees are collected before the visit. This includes all outstanding patient balances.

Our practice is insurance based. We submit claims for the services you received in office directly to your insurance provider. Sometimes a service will not be covered, in which case you are responsible for the bill. You will also incur charges for services if you have a copayment, coinsurance, or deductible on your plan.

These are all cost sharing measures (fees that the insurance company does not cover) that the patient is responsible for covering as mandated in their insurance policy. Each policy is different, and you will be informed of what you owe at the beginning of each visit.

A copayment is a set fee assessed per visit to a doctor.

Coinsurance is the percentage of a service that the patient is responsible for paying. For example, an insurance company may cover 80% of medical costs, leaving the patient to pay for the remaining 20%.

A deductible is a set amount of medical costs that the patient is responsible for paying out of pocket before the insurance company will begin to cover costs.

This means that your insurance did not cover a service that you received in our office. Please follow the payment instructions included with your bill to settle your accounts.

We accept:
Aetna, Blue Cross Blue Shield HMO & PPO plans, Cigna, Medicare, Tricare, and United Healthcare plans.

Prescriptions

The best way to get your prescription refilled is to log in to the patient portal and email you provider your prescription refill request.

If you are unable to log in to the portal, please call our office and our administrative staff will take a message for you and send to the provider.

Lastly you can have your pharmacy send us a refill request via fax.

A controlled substance is a medication that needs to be closely monitored by the prescribing physician due to its ability to be abused. This includes all ADD and ADHD medication, in addition to any form of pain medication. By law, all controlled substances require an office visit every 3 months to have a prescription filled.

Your refill request will be processed within 24 hours during business hours Monday through Friday.

There is no refill fee. This is included in your annual membership fee.

Please log in to the patient portal and request a prescription refill. Your provider will let you know if there is any further action that needs to be taken.

In-Office Lab Work

A fasting lab is a lab taken in the early morning after a period of fasting (not eating). It measures base blood sugar levels that may be altered by the consumption of food. You cannot eat or drink anything other than plain water before a fasting lab. Do not chew gum or use mints before a fasting lab either.

Annual routine lab results will be posted to the patient portal within one to three business days of your physical.  Unusual labs and titers may take longer but will to be posted to the patient portal within three to five business days.

Lab results are typically sent via patient portal. You will receive an email on the registered email account telling you that you have received a new message. Please sign in to the portal to view your results. You can access the portal HERE. If you did not sign up for a patient portal, you will be contacted via the phone number you provided on file.

If you have a question about your lab results please send a message through the patient portal and we would be happy to answer them.  For more detailed questions, a follow-up appointment may be necessary.

Visit

Please plan to arrive 20 minutes before your scheduled visit time to allow ample time for parking, payments, and any forms that you may need to fill out.

If you are a new patient please bring in a filled out copy of our patient registration form. All patients need to bring their current insurance card and a valid form of US identification to your visit. If you are not a US citizen, a passport from your respective country will suffice.

In addition, new patients should bring in either a list of their current medications and their dosages, or all bottles of their current medications.

If the new patient is a child, please have a copy of their most current vaccine record on hand, in addition to any school or camp forms that need to be completed.

If the visit is for a pre-surgical clearance, please bring a list of current medications, all necessary forms to be completed, and the information on the doctor or practice that is preforming your surgery.

When you first arrive in our office, please check in with our receptionist at the front desk and present them with your insurance card and government issued ID. If you are a new patient, please give them your completed patient registration form. If you are a returning patient, they will verify the information we have on file and inform you of any necessary forms to fill. Once you complete the check in process, please have a seat in our waiting room.

There is no set amount of time for any visit, but we ensure that each patient gets the face time with our Nurse Practitioners that they need. Visits can last anywhere between 15 minutes to a full hour.

Yes, we do in-office gynecological exams.

If you are running late to an appointment, please call ahead to let us know. We reserve the right to reschedule your appointment if you are more than 15 minutes late. Please also allow 24 hours to cancel or reschedule an appointment.  If you do not call to cancel or reschedule there will be a no-show fee of $100 assessed to your account.

Visit Our Locations

Kelly Care
Clarksville, Maryland

Kelly Goodman, NP & Associates PC
Bethesda, Maryland

Promenade Primary Care
Washington, D.C.